Eko Open — Ticket Refund Terms and Conditions
1. Scope
These terms apply to single-day tickets, fixed bundles and buyer-selected multi-day tickets purchased through the official Eko Open ticket platform.
2. Cancellation by the ticket holder
You may request cancellation before your purchased admission day begins. Requests received at least seven calendar days before that day qualify for a full refund of the amount paid for the affected admission. Later requests will be assessed according to the circumstances and applicable consumer rights. Missing the event does not automatically qualify for a refund.
3. Cancellation by the organiser
If Eko Open cancels an admission day without providing a replacement date, you will receive a refund for that day. If the entire tournament is cancelled, all unused admissions will be refunded.
4. Postponement and interrupted play
If an admission day is rescheduled, your ticket will remain valid for the replacement date. If you cannot attend, contact us to request a refund. Where play begins but is subsequently interrupted or abandoned, we will assess an appropriate refund based on the admission and services provided, the circumstances and applicable law. Changes to players, match times or the order of play do not automatically qualify for a refund.
5. Bundle and multi-day refunds
A refund affecting only some days of a bundle is calculated from the amount actually paid for those days. The bundle price is allocated proportionately using the individual daily prices recorded when the booking was made. A partial refund does not use the full standalone ticket price. Admissions for days that are not refunded remain valid.
6. Duplicate or unfulfilled payments
Verified duplicate payments, or successful payments for which we cannot provide the purchased seats, will be refunded after reconciliation.
7. Requesting a refund
Contact info@ekoopen.com with your order number, booking email, affected admission days and reason for requesting a refund. Do not send card details or private ticket codes. We aim to respond within five business days.
8. Refund processing and ticket validity
Approved refunds will be returned to the original payment method where possible. We may request additional information if an alternative refund method is required. Processing times vary by payment method and financial institution; we will confirm the expected timeframe when your refund is approved.
Affected admissions are suspended while a refund is pending and become invalid when it is completed, including admission codes saved in a digital wallet.
9. Your consumer rights
These terms do not exclude or restrict rights or remedies available under applicable Nigerian law.